Return & Refund Policy

What is your return policy?

We offer return/replacement of Products ordered on apexfashionworld.com within 14 days of delivery of the order. However, there are certain products such as Lingerie items, Jewellery items etc. specified as “Non-Returnable” on the Website in the Product description, for which our Sellers do not a offer return/replacement.

We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box). 

We would like you to have complete peace of mind when buying products from apexfashionworld.com. Standards return/replacement of products ordered must be return within 14 days after delivery of receipt for a full refund of the item purchased without question to be asked. The refund amount will be credited back to you.

In case of manufacturing defect with the item, it can be returned to us within 30 days of receipt and you will be refunded after the items have been inspected by us. If reverse pickup is unsuccessful after three attempts or more than two weeks after pickup was initiated for the first time, the refund request will be cancelled. Similarly if the product is self shipped, and has not been dispatch from costumer after two weeks of refund initiation, refund request will be cancelled.

In case of missing bank details, four weeks after refund initiation the customer will be granted points. However, if Bank details are provided the refund mode can be changed to bank refund within eight weeks of refund initiation.

Some additional guidelines:

  1. Within the first 14 days of receipt we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use. 
  2. Please do take care that that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). For all self shipped returns, we recommend you use a reliable courier service. 
  3. Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 14 days.
  4. We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.
  5. Please note that items on SALE are non-returnable and non-exchangeable.
  6. Please note that shipping charges will not be reimbursed.

Shipping Policy:

To ensure that your package is properly delivered and you receive shipment within 7 to 9 working days, please make sure your address is fully entered and correct.  Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.

Shipping fees are non-refundable. If you refuse any shipments from apexfashionworld.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.

If your tracking information states that your package was delivered and you have not received it. You must address this with the apexfashionworld.com. We do not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered.

Just a reminder that you will receive your order 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, and doesn't include weekends or holidays.  When your order has been shipped, you will receive am email with tracking information.